Privacy Policy for Samsara Drives
Samsara Drives is committed to protecting the privacy of your personal data. This Privacy Policy describes how we collect, use, disclose, and manage the personal information you provide when using our site and services, including short-term car rentals, long-term car leases, corporate fleet solutions, chauffeur services, vehicle maintenance coordination, premium car selection, hourly rentals, insurance packages, 24/7 roadside assistance, and delivery and pickup services. We operate in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant, and Singapore's Personal Data Protection Act (PDPA).
1. Information We Collect
We collect various types of information to provide and improve our services.
- Personal Identification Information: This includes your name, address, email address, phone number, date of birth, driver's license details (including driver's license number, issuing authority, and expiration date), passport information (for international clients), and other government-issued identification documents necessary for car rental and related services.
- Financial Information: Payment card details (card number, expiration date, CVV), bank account information for refunds or corporate billing, and billing address. We use secure payment processors and do not store sensitive payment card information directly on our servers.
- Rental and Service Information: Details of your reservations, rental agreements, vehicle preferences, rental history, insurance package selections, chauffeur service requests, maintenance schedules, and any other specific service requests.
- Vehicle Usage Data: For fleet management and certain rental agreements, we may collect data related to vehicle usage such as mileage, fuel levels, location data (GPS), and vehicle performance diagnostics. This data is collected to ensure compliance with rental agreements, for safety, and for efficient fleet management.
- Communication Data: Records of your communications with us, including emails, chat transcripts, and phone call recordings (where permitted by law and with prior notification).
- Technical Data: When you visit our online platform, we collect information such as your IP address, browser type and version, operating system, device information, access times, and referring website addresses.
- Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies about your browsing behaviour on our site. Please refer to our Cookie Policy for more details.
2. How We Use Your Information
We use the collected information for various purposes, primarily to provide and improve our services and operations.
- To Provide Services: To process your bookings, manage your rental agreements, provide chauffeur services, coordinate vehicle maintenance, provide roadside assistance, and facilitate delivery and pickup services.
- Account Management: To create and manage your user account, verify your identity, and provide customer support.
- Payment Processing: To process payments for services rendered and manage billing.
- Communication: To send you booking confirmations, service updates, administrative messages, and respond to your inquiries.
- Safety and Security: To ensure the safety of our vehicles, comply with legal obligations (e.g., accident reporting), and detect and prevent fraud or unauthorised activities.
- Service Improvement: To analyse usage patterns, gather feedback, and improve our services, website functionality, and customer experience.
- Legitimate Interests: For internal administrative purposes, risk management, maintaining the security of our systems, and enforcing our terms and conditions.
- Marketing (with consent): To send you promotional offers, newsletters, and information about new services that may be of interest to you, based on your explicit consent where required by law. You can opt out at any time.
- Legal Compliance: To comply with legal or regulatory obligations, including tax, accounting, and reporting requirements.
3. Data Sharing and Disclosure
We may share your personal data with third parties under specific circumstances:
- Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, IT support, cloud hosting, customer support, marketing, and vehicle telematics. These providers are obligated to protect your data and only use it for the purposes for which it was disclosed.
- Insurance Companies: In the event of an accident or claim, we may share relevant information with insurance providers.
- Law Enforcement and Legal Obligations: We may disclose your information if required to do so by law, judicial order, to comply with applicable regulations, or in response to a valid request from government authorities or law enforcement agencies.
- Corporate Transactions: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction.
- With Your Consent: We may share your personal data with other third parties when we have your explicit consent to do so.
4. International Data Transfers
Your personal data may be stored and processed in any country where we have facilities or where we engage service providers. By using our services, you understand that your information may be transferred to countries outside your country of residence, which may have different data protection laws than those in your country. We take appropriate measures to ensure that your personal data receives an adequate level of protection in such jurisdictions.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include encryption, access controls, secure servers, and regular security assessments. Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This period is determined by the nature of the data, the purpose of processing, and legal or operational retention needs.
7. Your Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete personal data.
- Right to Erasure (Right to be Forgotten): Request the deletion of your personal data under certain circumstances.
- Right to Restriction of Processing: Request that we limit the way we use your personal data.
- Right to Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: Object to the processing of your personal data in certain situations, including for direct marketing.
- Right to Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your personal data.
To exercise any of these rights, please contact us using the details provided below. We may require proof of identity before fulfilling your request.
8. Third-Party Links
Our online platform may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to remove that information from our servers.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any revised policy on this page, and the "Last Updated" date at the top of the policy will be revised. We encourage you to review this Privacy Policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Samsara Drives
12 Marina Boulevard,
#17-01 Marina Bay Financial Centre Tower 3,
Singapore, Singapore, 018982
Singapore